Privacy Policy

This Privacy Notice for Crowbly FZE LLC (doing business as Rate) (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• —Visit our website at rate.blue, or any website of ours that links to this Privacy Notice
• —Use Rate, a feedback platform that enables creators, event organizers, and content producers to collect structured ratings and written feedback
• —Engage with us in other related ways, including sales, marketing, or events

Questions or concerns? Contact us at legal@rate.blue.

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express interest in obtaining information about us or our products and services, or otherwise contact us.

The personal information we collect may include: name, email address, profile picture (if provided via social login), and usage data related to your events and feedback sessions.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services, such as IP address, browser type, device information, and activity timestamps. This information does not reveal your specific identity and is used primarily for analytics and security.

2. How Do We Process Your Information?

We process your personal information for the following purposes:

• —To facilitate account creation and authentication
• —To deliver and facilitate delivery of services to the user
• —To respond to user inquiries and offer support
• —To send administrative information, such as changes to terms or policies
• —To enable you to collect, view, and analyse feedback for your events
• —To improve our Services based on aggregate usage data
• —To comply with our legal obligations

3. What Legal Bases Do We Rely On?

We only process your personal information when we have a valid legal basis under applicable data protection law. Depending on your location, this may include:

• —Consent: Where you have given us permission to process your data for a specific purpose.
• —Contract performance: Where processing is necessary to fulfil our contractual obligations with you.
• —Legitimate interests: Where processing is in our legitimate business interests and not overridden by your rights.
• —Legal obligation: Where processing is necessary to comply with applicable law.

4. When and With Whom Do We Share Your Information?

We may share your personal information in the following situations:

• —Service providers: Third-party vendors who perform services on our behalf, such as payment processing (Paddle), email delivery, and hosting.
• —Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• —Legal requirements: Where required by law or to protect our rights.

We do not sell your personal information to third parties.

5. Do We Use Cookies and Other Tracking Technologies?

We use cookies and similar tracking technologies to access or store information. We use privacy-friendly, cookie-free analytics (Fathom Analytics). Session cookies are used for authentication. Full details are in our Cookie Policy.

6. How Long Do We Keep Your Information?

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law. When your account is deleted, we will delete or anonymize your personal information within a reasonable period, except where legal obligations require retention.

7. How Do We Keep Your Information Safe?

We implement appropriate technical and organisational security measures to protect your personal information. However, no electronic transmission or storage technology is 100% secure. We cannot guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security.

8. Do We Collect Information From Minors?

We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years old. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take steps to delete the data.

9. What Are Your Privacy Rights?

Depending on your location, you may have the following rights regarding your personal information:

• —Right to access the personal information we hold about you
• —Right to correct inaccurate or incomplete information
• —Right to erasure (the 'right to be forgotten')
• —Right to restrict processing
• —Right to data portability
• —Right to object to processing
• —Right to withdraw consent at any time

To exercise these rights, contact us at legal@rate.blue.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. Because there is no uniform technology standard for recognizing DNT signals, we do not currently respond to browser DNT signals.

11. Do We Make Updates to This Notice?

We may update this Privacy Notice from time to time. The updated version will be indicated by the “Last updated” date at the top of this page. If we make material changes, we will notify you by email or by a prominent notice in the Services.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, please contact us: